Last updated: May 26, 2026
This Refund Policy explains how payments, deposits, and refunds work for custom development services provided by Ben Web App Dev ("we," "us," or "our") through the website benwebappdev.online. Because we provide custom, made-to-order software development, this policy is designed to be fair to both you and our team. By engaging our services, you agree to the terms below.
Our services are bespoke software and mobile application development projects. Unlike off-the-shelf products, each engagement involves dedicated time, planning, design, and development work tailored to your requirements. As a result, refund eligibility depends on the stage of the project and the work already completed.
Most projects are billed in milestones rather than a single upfront payment. A typical structure includes:
The exact structure for your project will be set out in your written proposal or agreement before any work begins.
The initial deposit covers the planning, scoping, and scheduling work required to start your project and reserve capacity on our calendar. Deposits are generally non-refundable once discovery and planning work has begun, because that work cannot be recovered. If you cancel before any work has started, you may be eligible for a partial or full refund of your deposit at our discretion.
If you cancel before we have started any discovery, design, or development work, you are eligible for a refund of amounts paid, less any third-party costs already incurred on your behalf.
Once work has begun, refunds are calculated based on the work completed and delivered up to the cancellation date. Payments for milestones that have already been delivered and approved are non-refundable. Any prepaid amounts for work not yet started may be refunded, less costs already incurred.
Completed and delivered work, including final delivered applications and milestones that have been approved, is non-refundable.
Some projects require third-party services or purchases, such as app store fees, hosting, domain registration, paid APIs, plugins, or licenses. These costs are non-refundable once paid, as they are charged by external providers and are outside our control.
To request a refund, email us at info@benwebappdev.online with your name, project details, and the reason for your request. We will review your request and respond within a reasonable timeframe, typically within a few business days.
Approved refunds are processed using the original payment method where possible. Depending on your payment provider, it may take several business days for the refunded amount to appear in your account after we issue it.
If you are not satisfied with a deliverable, we encourage you to contact us first. Many concerns can be resolved through the revision process included in your agreement. We are committed to working with you in good faith to deliver work that meets the agreed scope before any refund question arises.
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time you engage our services will apply to that engagement.
If you have questions about this Refund Policy, please contact us: